Frequently Asked Questions
Everything you need to know about mounting and protecting your gear.
How do I know which Quad Lock case fits my smartphone?
We offer precision-engineered cases for a wide range of iPhone, Samsung Galaxy, and Google Pixel models. Use our 'Shop by Device' filter to select your specific model and ensure a perfect, secure fit.
Are Quad Lock mounts compatible with all weather conditions?
Yes, our mounts are built from glass-filled nylon and stainless steel to withstand UV exposure and extreme temperatures. For water protection, we recommend using our 'Poncho' slip-on cover to shield your screen and ports from rain and dust.
What is the difference between the original Twist & Lock and the MAG range?
The original Twist & Lock system requires a 45-degree turn to secure your phone, ideal for high-vibration activities. The MAG range features magnetic alignment for faster mounting and is fully compatible with MagSafe accessories and chargers.
Do you offer international shipping and how long does it take?
We ship globally from multiple regional warehouses. Standard shipping typically takes 3-7 business days, while express options are available at checkout for faster delivery.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the items in their original packaging for a full refund, excluding shipping costs.
Can I use Quad Lock with a wireless charger?
Our standard cases are compatible with most third-party wireless chargers. For the best experience, we recommend using our dedicated Waterproof Wireless Charging Heads designed specifically for our mounting system.